Refund policy
RETURN AND REFUND POLICY
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
RETURN ELIGIBILITY
To be eligible for a return, your item must be in the same condition that you received it: unused, unworn, undamaged, and in its original packaging. You will also need your receipt or proof of purchase.
Items showing signs of use, stains, odors, cosmetic residue, washing, or damage not caused by us may not be accepted for return.
To request a return, please contact us at elirashopusa@gmail.com.
If your return is accepted, we will provide instructions on how and where to send your package. Please do not send items back without first contacting us and receiving return approval.
RETURN SHIPPING
For returns due to a change of mind, preference, or other reasons not caused by an error on our part, the customer is responsible for the cost of return shipping.
We recommend using a trackable shipping service, as we are not responsible for return packages that are lost in transit.
If you received an incorrect, defective, or damaged item, please contact us at elirashopusa@gmail.com. If the issue is confirmed, Elira will cover the reasonable return shipping cost or provide appropriate return instructions at no cost to you.
DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
Please inspect your order when you receive it and contact us as soon as possible if the item is defective, damaged, or if you received the wrong item. Please include your order number and photos of the item and packaging when possible so we can evaluate the issue and make it right.
NON-RETURNABLE ITEMS
Items that have been used, damaged after delivery, or are not in their original condition may not be returned.
Gift cards and items specifically marked as “Final Sale” or “Non-Returnable” at the time of purchase cannot be returned.
Please contact us at elirashopusa@gmail.com if you have questions about whether a specific item is eligible for return.
EXCHANGES
If you would like a different item, color, or style, the fastest option is to return the original eligible item and place a new order after your return has been approved.
REFUNDS
Once we receive and inspect your return, we will notify you whether your refund has been approved.
If approved, the refund will be issued to your original payment method within 10 business days. Please note that your bank or credit card company may require additional time to process and post the refund to your account.
Original shipping charges are non-refundable unless the return is due to an incorrect, defective, or damaged item.
If more than 15 business days have passed since we approved your refund and you have not received it, please contact us at elirashopusa@gmail.com.
CONTACT
For all return and refund questions, please contact:
Elira
Website: elirashop.store
Operated by: Maxali Logistics Inc.
Email: elirashopusa@gmail.com